Terms of Service, SLA & Refund Policy
Company: FNQ Labs (Owned by Onebury Group Members & Associates) • Registered Address: 14, Gooden Court, Harrow, HA1 3PZ, United Kingdom • Domain: https://fnqlabs.com
1. Itemized Statement of Work (SOW) & Booking
Each service or software package booked on fnqlabs.com corresponds to the itemized commercial breakdown published on its respective Pro-Forma Invoice card. Upon completing checkout via Square, the client receives an automated commercial receipt and Order ID.
2. Service Level Agreement (SLA) & Onboarding
All paid orders trigger automated assignment to an FNQ Labs lead engineer or consultant within 12 to 24 business hours. Project milestones follow the delivery windows stated in each package specification.
3. Cancellation, Revisions & Refund Policy
Clients may request a full 100% refund within 48 hours of booking prior to engineering allocation or Sixa Ecosystem license provisioning by emailing billing@fnqlabs.com. Once active engineering sprints, ad campaign deployments, or software provisioning have commenced, payments are allocated against completed milestone line-items.